How SootheArc handles your information.

Last updated: September 22, 2026

Who operates SootheArc

SootheArc is operated by EcomStan in Hardenberg, the Netherlands. For privacy requests, use our contact form and select “Other.”

Information we collect

We may collect contact details, billing and shipping information, order history, customer-support messages, device and browser information, IP address, cookie identifiers, and interactions with our storefront. Payment information is processed by Shopify and the payment provider selected at checkout.

How we use information

• Process orders, payments, shipping, returns, and customer support.
• Secure the storefront, prevent fraud, and troubleshoot errors.
• Comply with legal, tax, accounting, and regulatory obligations.
• Measure storefront performance and improve customer experience.
• Provide marketing only where consent or another lawful basis permits it.

Service providers

We share information only as needed with providers that support ecommerce operations, including Shopify, payment processors, USPS and logistics providers, hosting, analytics, fraud prevention, and professional advisers. These providers process information under their own terms and applicable agreements.

Cookies and analytics

Cookies help the storefront remember preferences, operate checkout, protect transactions, and understand site use. Where required, optional cookies are used only after consent. Visit Cookie Preferences to review your choices.

International transfers

Because we operate from the Netherlands and serve customers in the United States, information may be processed in multiple countries. We use appropriate contractual or legal safeguards where required.

Retention

We keep information only as long as reasonably necessary for the purposes described above, including order fulfillment, customer support, fraud prevention, dispute handling, and legal recordkeeping.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection, and to withdraw consent. We may need to verify your identity before responding. Authorized agents may be required to provide proof of authority.

Children

Our storefront is not directed to children under 13, and we do not knowingly collect their personal information.

Security

We use reasonable administrative and technical safeguards, but no online transmission or storage method is completely secure.

Changes

We may update this notice to reflect operational, legal, or regulatory changes. The latest revision date appears above.