Free, tracked U.S. delivery.

Last updated: September 22, 2026

Where we ship

We currently ship only to residential and commercial street addresses in the contiguous United States. We do not ship to PO boxes, Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO/DPO addresses.

Processing time

Orders are generally prepared within 1–3 business days, excluding weekends and U.S. holidays. Processing time is separate from carrier transit time.

Delivery estimate

USPS delivery normally takes 3–7 business days after dispatch. Estimates are not guarantees and can be affected by weather, service interruptions, address issues, or seasonal volume.

Shipping cost

Standard shipping is free on eligible SootheArc orders delivered within our service area.

Tracking

A tracking link is sent when your shipping label is created. It can take up to 48 hours for the first USPS scan to appear. You can also enter your tracking number on our Order Tracking page.

Address accuracy

Orders cannot be canceled or changed after submission. Customers are responsible for providing a complete, deliverable address. We are not responsible for delays or losses caused by incorrect or incomplete information supplied at checkout.

Delayed, lost, or delivered packages

If tracking has not updated for seven business days, contact us through the support form. If USPS marks a package delivered but you cannot locate it, check the delivery area, household members, neighbors, and your local post office before contacting us.

Damaged or incorrect deliveries

Report damaged or incorrect items within 14 days of delivery. Include your order number and clear photos of the product, packaging, and shipping label. Once verified, we will arrange a replacement at no additional product or shipping cost.